Thank you for shopping with Gleam Jewels. We are committed to providing high-quality jewellery and a smooth shopping experience.
This Returns & Refunds Policy explains when and how you may return products purchased through GleamJewels.com.
By placing an order on our website, you acknowledge and agree to the terms of this policy, subject to your rights under applicable law.
1. Eligibility for Returns
We accept returns for eligible products within 7 calendar days from the date of delivery, provided that:
The jewellery is unused and unworn.
The product is in its original condition.
The original product packaging, tags, certificates, invoices and accessories are included.
The product has not been altered, resized, engraved, repaired or damaged after delivery.
The product is returned with all accompanying documents and packaging.
The return request is submitted within the applicable return period.
Gleam Jewels reserves the right to inspect returned products before approving a return or refund.
2. Products That Cannot Be Returned
The following products are generally not eligible for return or refund unless they are defective, damaged in transit, incorrect or otherwise covered by applicable consumer law:
Custom-made jewellery
Personalised or engraved jewellery
Jewellery made or modified according to a customer’s specific requirements
Resized jewellery
Products specially manufactured or procured against a customer’s confirmed order
Products that have been worn, altered, damaged or tampered with after delivery
Products returned without their original packaging, tags or certificates
Products returned after the applicable return period
Because customised jewellery is manufactured specifically for the customer, cancellation or return may not be possible once production has commenced, except where required under applicable law.
3. Damaged or Defective Products
We take great care when inspecting and packaging every order.
If your jewellery arrives:
Damaged
Broken
Defective
Incorrect
Missing an item or component
Significantly different from the product ordered
please contact us within 48 hours of delivery.
For damage-in-transit claims, we strongly recommend that customers record a continuous unboxing video from the moment the sealed package is opened.
Please provide:
Order number
Photographs of the outer shipping package
Photographs of the product
Photographs of the packaging and shipping label
A short video, where available, showing the unboxing and condition of the product
We will review the claim and, where appropriate, provide a replacement, repair, store credit or refund.
4. Wrong Product Received
If you receive a product different from the one ordered, please contact us within 48 hours of delivery.
After verification, Gleam Jewels may arrange a replacement or refund, as applicable.
The incorrect product must be returned in its original condition with all packaging, certificates, tags and accessories.
5. How to Request a Return
To request a return, contact Gleam Jewels through the contact details provided on our website.
Please include:
Full name
Order number
Product name
Reason for return
Photographs/videos where applicable
Any other information reasonably required to process the request
Do not send the product back before receiving return instructions from Gleam Jewels.
Unauthorised returns may be refused or may experience delays in processing.
6. Return Shipping
Where a return is due to a customer preference, such as a change of mind, the customer may be responsible for the applicable return shipping costs.
Where the return is due to an error by Gleam Jewels, a defective product, damaged product or incorrect product being supplied, Gleam Jewels may arrange or reimburse reasonable return shipping costs, subject to verification.
The exact return-shipping arrangement will be communicated to the customer when the return is approved.
7. Inspection of Returned Jewellery
All returned jewellery may be inspected by our quality-control team.
We may reject a return where the product:
Shows signs of wear
Has been used
Has been damaged after delivery
Has been resized, altered, engraved or repaired
Has missing components
Has missing certificates, tags or packaging where these are required for the return
Shows evidence of tampering or misuse
Does not match the product originally supplied by Gleam Jewels
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
8. Refunds
Once a returned product has been received and inspected, we will notify you whether the refund has been approved.
If approved, the applicable refund will be initiated through the original payment method, wherever possible.
For payments processed through Razorpay, refunds are generally returned to the original payment source used for the transaction. Razorpay states that normal refunds can take approximately 7–10 business days to reflect with the customer’s bank/card, depending on the payment method and banking partner. (Razorpay)
Gleam Jewels does not control the processing time of banks, card issuers, UPI providers or other payment intermediaries.
9. Refund Amount
The refund amount will depend on the reason for the return and the applicable terms of this policy.
Where applicable, the refund may include the eligible product amount and applicable taxes.
Original shipping charges may not be refundable for returns arising solely from a customer’s change of mind, subject to applicable law.
Where the return is caused by an error, defect or damage attributable to Gleam Jewels, we will determine the appropriate refund or replacement after verification.
10. Razorpay Payments
Gleam Jewels may use Razorpay to process online payments.
Razorpay is a payment service provider and does not independently approve customer refunds on behalf of Gleam Jewels. Refund requests should first be submitted to Gleam Jewels. (Razorpay)
Where a refund is approved, Gleam Jewels will initiate the refund through the applicable payment system.
Razorpay supports full and partial refunds for eligible captured payments, and refunds are generally sent back to the original payment method. (Razorpay)
11. Cancellation of Orders
You may request cancellation of an order by contacting Gleam Jewels as soon as possible after placing the order.
Cancellation may not be possible once:
The order has been dispatched;
Manufacturing has commenced;
The jewellery has been customised or personalised; or
The product has otherwise entered a stage where cancellation is not reasonably possible.
If an eligible cancellation is approved after payment has been made, the applicable refund will be processed through the original payment method.
12. Orders That Cannot Be Delivered
If an order cannot be delivered because of an incorrect or incomplete address, failure to accept delivery, repeated failed delivery attempts or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.
If the order is returned to Gleam Jewels and the customer requests cancellation instead of re-delivery, any refund will be subject to applicable shipping, return and other reasonable charges, where legally permissible.
13. Exchange
Where available, exchanges are subject to product availability and eligibility under this policy.
An exchange may not be available for:
Customised jewellery
Personalised jewellery
Engraved products
Resized products
Products manufactured specifically against a customer’s requirements
If the requested replacement product is unavailable, Gleam Jewels may offer another appropriate resolution, including a refund, subject to the circumstances and applicable law.
14. Jewellery With Precious Metals and Gemstones
Jewellery containing gold, silver, diamonds, precious gemstones or other valuable materials may be subject to additional verification during the return process.
For such products, Gleam Jewels may verify:
Product identity
Weight
Hallmark/certification information, where applicable
Gemstone details
Serial numbers or product identifiers
Condition of the jewellery
Original packaging and documentation
This verification is intended to protect customers and Gleam Jewels against accidental or fraudulent returns.
15. Promotional and Discounted Products
Products purchased during promotions, sales or special offers may have specific return or exchange conditions displayed at the time of purchase.
Unless expressly stated otherwise, defective, damaged or incorrectly supplied products remain subject to applicable consumer rights.
16. Refunds Due to Product Unavailability
If Gleam Jewels is unable to fulfil a confirmed order because the product becomes unavailable or cannot be supplied, we will notify the customer and provide an appropriate resolution, which may include a refund of the amount paid.
17. Fraudulent or Abusive Return Requests
Gleam Jewels reserves the right to investigate suspicious, fraudulent or abusive return requests.
This may include repeated claims involving:
Products being returned in a different condition
Missing products or components
False damage claims
Tampering
Chargeback abuse
Repeated misuse of the return policy
Any action taken under this section will be subject to applicable law.
18. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 form part of the regulatory framework applicable to e-commerce businesses in India. (Consumer Affairs)
Where a mandatory legal right provides a customer with a remedy that differs from this policy, the applicable legal right will prevail.
19. Return Address
Returns should only be sent to the address specifically provided by Gleam Jewels after a return request has been approved.
Gleam Jewels [Registered Business Address] [City, State, PIN Code] India
Please do not send returns to an address obtained from an old invoice, shipping label or third party unless confirmed by Gleam Jewels.
20. Contact Us
For return, replacement or refund assistance:
Gleam Jewels Website: GleamJewels.com Email: [support@gleamjewels.com] Phone/WhatsApp: [Your Customer Support Number] Business Address: [Your Registered Business Address]
When contacting us, please mention your order number so that we can assist you efficiently.
21. Policy Changes
Gleam Jewels may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, business practices or applicable law.
The latest version published on GleamJewels.com will apply to orders placed after the effective date shown above, subject to applicable law.
